EU email delivery latency

Incident Report for mailgun

Resolved

This incident has been resolved.
Posted Sep 01, 2025 - 10:11 PDT

Update

Queues are being worked through. Normal email delivery times will resume shortly. In addition to delayed email delivery, these other parts of our system saw increased processing time as well: inbound routes, forwards, webhook delivery, and unsubscribe processing.
Posted Sep 01, 2025 - 09:53 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 01, 2025 - 09:38 PDT

Update

We are continuing to work on a fix for this issue.
Posted Sep 01, 2025 - 09:38 PDT

Update

We are continuing to work on a fix for this issue.
Posted Sep 01, 2025 - 09:31 PDT

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 01, 2025 - 09:25 PDT

Investigating

Email's sent from our Europe region may be experiencing increased delivery times. We are currently investigating.
Posted Sep 01, 2025 - 09:23 PDT
This incident affected: Email Services (Outbound Delivery, Inbound email processing, Events & Logs).
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