Message delivery issues related to IP listings

Incident Report for mailgun

Resolved

This incident has been resolved.

Posted Apr 19, 2021 - 13:50 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 19, 2021 - 13:16 PDT

Update

Mailgun has confirmed the impacting IP block was incorrectly blocklisted by a provider. The block was removed at approximately 2:20PM CDT and we will continue to monitor this incident.

Posted Apr 19, 2021 - 13:16 PDT

Investigating

We are currently investigating an issue with IP listings that are impacting message delivery for some customers

Posted Apr 19, 2021 - 11:54 PDT

This incident affected: Email Services (Outbound Delivery).